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As-salamu alaykum.

How can we help you?

Take a look at our FAQs or get in touch if you can’t find what you’re looking for

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  • How do I sign up on Muslym?
    To create an account on Muslym, enter your mobile number, verify with OTP, and then provide your email or Gmail ID.
  • Is there a verification process for new accounts?
    Yes, we ensure account authenticity through a verification process, including mobile number confirmation with OTP and a selfie verification.
  • How can I set up my profile on Muslym?
    Setting up your profile is easy; just [provide guidance on completing the profile].
  • What information should I include in my profile?
    Include details that reflect your personality, interests, and what you're looking for in a match.
  • Can I use Muslym without creating an account?
    No, a Muslym account is required to access our features and connect with potential matches.
  • Is my personal information safe on Muslym?
    Muslym takes the security of your personal information seriously. [Detail the security measures in place, such as encryption].
  • How does Muslym handle account verification for added security?
    Account verification is a crucial step on Muslym. [Explain the purpose and steps of the account verification process].
  • Are my conversations private on Muslym?
    Yes, your conversations are private. [Explain any encryption or privacy features implemented for messaging].
  • What measures does Muslym take to ensure the privacy of user data?
    Muslym prioritizes data security and follows [describe the data protection measures and policies].
  • How can I control who sees my profile on Muslym?
    You have control over your profile visibility settings. [Provide steps on adjusting these settings].
  • Can I report users who make me uncomfortable or violate guidelines?
    Yes, if you encounter behavior that makes you uncomfortable, [explain the reporting process for user safety].
  • Can I block users on Muslym?
    Yes, you can block users who you find uncomfortable or wish to avoid. [Provide instructions on how to block users].
  • How can I initiate a conversation with someone on Muslym?
    To start a conversation, [provide guidance on using features like sending messages or expressing interest].
  • Are there options for video calls on Muslym?
    Yes, Muslym offers [describe video call features] for enhanced communication.
  • How do I respond to messages from other users?
    Respond to messages by [explain the process of responding and engaging in conversations].
  • What are the community guidelines on Muslym?
    Our community guidelines outline [provide an overview of rules and expected behavior]; familiarize yourself with them for a positive experience.
  • How can I report inappropriate behavior or content on Muslym?
    If you come across inappropriate behavior or content, [describe the reporting process and emphasize community well-being].
  • What actions can be taken against users who violate community guidelines?
    Violations of community guidelines may result in [mention possible consequences, e.g., warnings, account suspension]; we prioritize a safe and respectful environment.
  • What subscription plans are offered by Muslym?
    Muslym offers [list subscription plans] with varying features to suit different preferences.
  • How can I upgrade or change my subscription plan?
    Upgrade or change your subscription plan by [provide steps or links to the relevant section in the app].
  • What payment methods are accepted on Muslym?
    Muslym accepts payments through [list accepted payment methods] for your convenience.
  • I'm experiencing technical issues with the Muslym app. What should I do?
    If you encounter issues, try [mention basic troubleshooting steps, e.g., restarting the app, checking internet connection].
  • How do I update the Muslym app to the latest version?
    Stay up-to-date by [explain the process of updating the app, e.g., visiting the app store on your device].
  • Is Muslym compatible with all devices?
    Muslym is compatible with [list compatible devices and operating systems]; ensure your device meets the requirements.

Have more questions?

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